T&Cs

1. The Contract

The contract will be between Spinners Welle Cottages Owners (referred to as us or we) and the person making the booking (referred to as you or your) and all members of the holiday party. The contract of hire will not be effective until we have received the deposit. The party leader must be at least 18 at the time of booking. All names, ages and addresses of members in your holiday party must be listed on the booking form.

A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.   The contract will be subject to these booking conditions and must be complied with.

Any changes to booking - for example change in the number of guests or pets, please inform us via email in advance.

2 Payment

A 30% deposit of the booking cost will be required at the time of booking via BACs payment. The booking will then be confirmed in writing via email. The balance will be due 6 weeks prior to the commencement date. We will email a reminder.  If a booking is made within 6 weeks then full payment will be due.  Once you have confirmed the booking you are responsible for the full cost of hire even if you subsequently cancel.

3 Cancellations

Cancellation Terms:

Deposit returned in full if booking cancelled up to 4 weeks before booking arrival date.

If you cancel your booking within four weeks of the holiday arrival date you will remain liable for the full cost of the hire of the property for the booked period, including deposit

If we are successful in re-letting the accommodation when less than 4 weeks notice is given, we will refund your deposit, less an administration fee of £30

TRAVEL INSURANCE

If you choose not to take out travel insurance, then you accept responsibility for any loss should you have to cancel.

4. Circumstances beyond the control of the owner

If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood or destruction/damage to the property then we will try to find alternative accommodation for your dates or we will offer you alternative dates or we will refund the amount you paid. If we have to terminate during your stay for the above reasons you will be relocated/refunded/credited part of the booking fee value based on the time remaining of the booking. No additional compensation or expenses will be payable.

Arrival time on the commencement date is 4pm, and leave by 11am on the day of departure.  Failure to do so will result in a further day’s rental.

The accommodation must not be sub-let and must be used for short holiday rental only. You must not exceed the number of persons stated on the website.

5 Period of Hire

Arrival time on the commencement date is from 4pm, and leave by 11am on the day of departure.  Failure to do so, unless agreed, will result in a further day’s rental.

The accommodation must not be sub-let and must be used for short holiday rental only. You must not exceed the number of persons stated in the brochure and on the website.

WIFI: Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.

RIGHT OF ENTRY: We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

6 Liability

Spinners Welle Holiday Cottages,  it’s employees and representatives shall not be liable for any injury, sickness, loss or damage to the property or your personal property, directly or indirectly caused by or arising from the use of the properties or access. You must take all necessary steps to safeguard yourselves and your property.

 7 Care of the Property

You are responsible for the property whilst on holiday and are expected to take all reasonable care of its furniture fitting and effects. You must leave them in the same state of repair and in the same clean and tidy condition at the end of rental period as at the beginning. The property must not be used for any dangerous, offensive noxious, noisy, immoral activities or be of any nuisance or annoyance to the owner or other neighbouring properties.

Do not use candles indoors. Turn off all electrical and gas appliances before going to bed.

8 Damages and Breakages

You are legally bound to reimburse us for replacement, repair or extra cleaning costs for damages. Please inform us of any breakages or damage during your stay. If we find damage after your departure, we will inform you within 12 hours will provide receipts for costs to replace.

9 Complaints

Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.

10 Dogs welcome 

We allow two dogs per cottage, and must be notified on the Booking Application, as we will not accept certain breeds (according to size of property and dog).

£20 per stay/per cottage. No charge for assistance dogs.

Well behaved dogs are welcome but must be under proper supervision and control at all times.

• You agree to pay for any damage caused by your dog. You will be informed of any damage found by our cleaners by no later than 24hrs departure.
• We request all dogs have up to date vaccinations and they have had up to date flea and tick treatments. 
• A pet basket must be brought as pets are not permitted on the bedding or chairs.
• Pets must not be left unattended in the Property or garden.
• Pet owners are responsible for clearing up any fouling that occurs in the gardens of the Property.

11 Smoking

Smoking is not permitted within any of the rooms of our properties

Data Privacy Statement: We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. As members of Premier Cottages (a marketing collective of the best four and five star cottages in the UK) we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us or proposing to book with us during the previous year, in order that these guests/potential guests may be sent a Premier Cottages brochure and sent promotional emails from time to time.

By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you let us know otherwise, which you can do at the point of booking by ticking the Marketing Notes box in the extras section. If at any time you would like your details removed from this list all you need do is to click the unsubscribe link on any of the emails or email us and we will arrange for you to be removed from the mailing list.